Notice of Non-Discrimination

Rocket Health complies with applicable state and federal civil rights laws and does not discriminate on the basis of age, gender, gender identity, color, race, disability, national origin, marital status, sexual preference, religious affiliation, health status, or public assistance status. Rocket Health does not exclude people or treat them differently because of age, gender, gender identity, color, race, disability, national origin, marital status, sexual preference, religious affiliation, health status, or public assistance status.

Rocket Health provides free aids and services to people with disabilities to communicate effectively with us, such as: (1) qualified sign language interpreters, and (2) written information in other formats (large print, audio, accessible electronic formats, other formats). In addition, Rocket Health provides free language services to people whose primary language is not English, such as: (1) qualified interpreters, and (2) information written in other languages. If you need these services, please call the Member Care number on your Benefit Card (also sometimes referred to as your Rocket Health payment card).

You can file a grievance by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F
HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

If you do not have your Rocket Health VISA benefit card or you are not yet a member, please contact Member Care above.

If you, or someone you’re helping, have questions about Rocket Health, you have the right to get help and information in your language at no cost. Please call the Member Care number on your Rocket Health VISA benefit card.

ARABIC

إذا كان لديك، أو لدى أي شخص تساعده، أي استفسارات بخصوص Rocket Health، فيحق لك الحصول على مساعدة ومعلومات مجانًا وباللغة التي تجيدها. يُرجى الاتصال على رقم خدمة الأعضاء الموجود على بطاقة المخصصات الخاصة بك.

CHINESE

如果您或者您在帮助的人对 Rocket Health 存有疑问，您有权免费获得以您的语言提供的帮助和信息。请拨打您的会员福利卡上的会员服务电话号码。

AFAN OROMO

Isin yookan namni biraa isin deeggartan Rocket Health irratti gaaffii yo qabaattan, kaffaltii irraa bilisa haala ta’een afaan keessaniin odeeffannoo argachuu fi deeggarsa argachuuf mirga ni qabdu. Nama isiniif ibsu argachuuf, Maaloo lakkoofsa bilbilaa isa waraqaa eenyummaa keessan irra jiruun tajaajila miseensaatiif bilbilaa.

DUTCH

Als u, of iemand die u helpt, vragen heeft over Rocket Health, heeft u het recht om kosteloos hulp en informatie te ontvangen in uw taal. Als u wilt spreken met een tolk. Bel naar het nummer voor ledendiensten op uw lidkaart.

FRENCH (CANADA)

Des questions au sujet de Rocket Health? Vous ou la personne que vous aidez avez le droit d’obtenir gratuitement du soutien et de l’information dans votre langue. Pour parler à un interprète, veuillez communiquer avec les services aux membres au numéro indiqué sur votre carte de membre.

GERMAN

Wenn Sie, oder jemand dem Sie helfen, eine Frage zu Rocket Health haben, sind Sie berechtigt, Hilfe und Informationen in Ihrer Sprache kostenfrei zu erhalten. Um mit einem Dolmetscher zu sprechen, wählen Sie bitte die Mitglieder-Servicenummer auf Ihrer Mitglieder-ID-Karte.

ITALIAN

Se Lei, o qualcuno che Lei sta aiutando, ha domande su Rocket Health, ha il diritto di ottenere supporto e informazioni nella sua lingua senza alcun costo. Per parlare con un interprete, chiami il numero del servizio assistenza riportato sulla tessera di iscrizione.

JAPANESE

ご本人様、または身の回りの方で、rocket Health に関するご質問が ございましたら、ご希望の言語でサポートを受けたり、情報を入手 したりすることができます(無償)。 お 持ちの会員IDカードにある、会員サービスの電話番号までお問い合 わせ下さい。

KOREAN

귀하 본인이나 귀하께서 돕고 계신 분이 Rocket Health에 대해 궁금한 점이 있으시면, 원하는 언어로 별도 비용 없이 도움을 받으실 수 있습니다. 귀하 베네핏 카드에 적힌 회원 케어 번호로 전화하십시오.

PENNSYLVANIA DUTCH

Wann du, odder ebber as du an helfe bischt, Questions hoscht weeich Rocket Health, hoscht du’s Recht fer Hilf un Information griege in dei Mudderschprooch unni as es dich ennich ebbes koschte zellt. Ruf die Member Care Number uff as uff dei Benefit Card is.

ROMANIAN

Dacă dumneavoastră sau o persoană pe care o ajutați aveți întrebări despre Rocket Health, aveți dreptul să obțineți ajutor și informații în limba dumneavoastră. Vă rugăm să apelați linia de asistență pentru membri de pe cardul de beneficii.

RUSSIAN

Если у Вас или у кого-то, кому Вы помогаете, есть вопросы относительно Rocket Health, Вы имеете право бесплатно получить помощь и информацию на Вашем языке. Пожалуйста, позвоните по телефону отдела обслуживания клиентов, указанному на Вашей льготной карте.

SPANISH

Si usted, o alguien a quien ayuda, tiene preguntas sobre Rocket Health, tiene derecho a recibir esta ayuda e información en su idioma sin costo alguno. Llame al número de atención al afiliado que figura en su tarjeta de beneficios.

UKRAINIAN

Якщо у вас, чи в особи, котрій ви допомагаєте, виникнуть запитання щодо Rocket Health, ви маєте право безплатно отримати допомогу та інформацію вашою мовою. Зателефонуйте за номером обслуговування учасників, який вказано на вашій картці учасника.

VIETNAMESE

Nếu quý vị, hoặc người mà quý vị đang giúp đỡ, có thắc mắc về Rocket Health, quý vị có quyền được nhận trợ giúp và thông tin bằng ngôn ngữ của mình miễn phí. Vui lòng gọi số Dịch vụ Hội viên trên Thẻ Phúc lợi của quý vị.